Shipping policy

Orders placed will be processed to be shipped within the following 2 business days. Please note that during promotional periods and due to high volumes, products ordered during promotions will be shipped out between 3 business days after an order has been placed.

Please keep in mind that once your package is shipped, you will receive a shipping confirmation email with your tracking number. Our shipping partner, Canada Post, is responsible for making sure your order is shipped on time. Using your tracking number, you can track the status of your package. It is the purchaser's responsibility to provide an accurate address and contact information.

Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Please track your item with Canada Post. 

If your package does not arrive on the stated date, please call their customer service line at 1-800-267-1177 and provide your tracking number given in your shipping confirmation email.

If you do not receive your product within 14 business days, please contact us at info@myskinshop.com and we will help as best we can.