Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 

If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 

You will be responsible for the return shipping & handling charges, which will not be refunded. 

Ship your exchange to us via a pre-paid package:
            My Skin Shop
            #109, 625 Parsons Road SW
            Edmonton, AB, T6X 0N9

My Skin Shop is not responsible for returned packages that may be lost or damaged in transit. To ensure that we receive the package we recommend that you choose a method of shipping with tracking and insurance.

Please do not send your purchase back to the manufacturer.

We do not offer refunds for:

• Any item opened, not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Items sold on sale

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myskinshop.com.